Concierge
Services & Amenities
- 360 MALL has created a '5 star' level concierge service for the first time in Kuwait, ensuring that customers will experience and enjoy the highest possible standards of friendly service and convenience as they explore the world class range of shopping, dining and entertainment on offer.
- Our concierge service will include:
- Mall Directory
360 Mall's directory of stores will assist our valued customers to easily locate stores and services available within the mall. This user friendly Directory of Stores is located adjacent to every main entrance to the mall.
Click here to view Mall Directory - Baby Strollers
Families can access baby strollers for their young children while shopping. Baby strollers are available free of charge. Conditions apply. Please visit our friendly Concierge Desks, conveniently located on Lower Ground Level (adjacent to car park entrance); Ground Level (adjacent to multilevel car park); Ground Level (adjacent to the main entrance). Click here to view Mall Directory - Cell Phone Payment/ Recharging
Customers can now pay their Wataniya phone bills using our efficient payment facility located on the Lower Ground Level. Click here to view Mall Directory - Children's Nursery & Mothers Room (coming soon)
Mothers and babies can enjoy, a fully equipped state of the art Children’s Nursery and Mothers Room located on the Ground Level . Click here to view Mall Directory - Financial Services
A range of financial services are available for shoppers at the mall. These services include:- Banking facilities which are conveniently located on Lower Ground Level.
- ATM facilities easily found on levels; Lower Ground, Ground, First Level and Second Level.
- Currency Exchange and Money Transfer facilities are conveniently located on the Lower Ground Level.
- Hotel & Restaurant Reservations
Our experienced Concierge team is trained to manage hotel bookings for shoppers. 360 MALL offers a shuttle bus services between the mall and Kuwait’s major hotels. Shoppers can enjoy the hospitality of Kuwait’s major hotels as well as 360 MALL’s extensive fashion, food and beverage offers. Shoppers wishing to make use of this unique service should contact our Concierge staff located conveniently in the mall. - Concierge
Our friendly Concierges’ are conveniently located and easily found on the following floors:- Lower Ground Level (adjacent to multilevel car park entrance)
- Ground Level (adjacent to multilevel car park entrance)
- Ground Level (adjacent to the grand entrance)
- Lost & Found Assistance
Please contact any of the Concierges located through out the mall in case you have lost any of your belongings in the mall. Click here to view Mall Directory - Mosque
Designated prayer rooms are conveniently located on the Mid- Basement Level for shoppers wishing to pray. Click here to view Mall Directory - Postage Stamps & Greeting Cards
Postage stamps and greeting cards are available for purchase from the Concierge located on the Lower Ground Level and the 2 Concierges located on the Ground Level. - Special Needs Services & Facilities
A range of services and facilities that cater to special needs’ customers are available throughout the centre. These include:- Parking facilities for people with special needs, conveniently located close to the main entrances on all levels of the shopper car parking areas.
- Public toilet facilities throughout the Mall are fully equipped with special needs toilet facilities.
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Wheelchairs are available for use at no charge. Some conditions apply. Please visit the Concierge conveniently located on Lower Ground Level (adjacent to car park entrance); the Ground Level (adjacent to multilevel car park); and also on the Ground Level (adjacent to the main entrance) for more information.
- Transportation & Travel Assistance
Shoppers wishing to use our transportation and travel services need to direct their inquiries to the Concierge on:
Tourism information- Car rental
- Taxi services
- Contact Number: 1800 360
